JD_Claims-Executive_Motor-NM-Hanoi_2020-revised-final.doc
PURPOSE:
- Handling and managing Non-marine claims at Hanoi Head Office;
- Support the handling and managing of Non-marine claims exceeding the limit of Ho Chi Minh City;
- Supporting and back-up for motor claims in Hanoi if assigned on the case by case basis.
CONTEXT:
- Non-Marine claims, plus motor claims as assigned.
KEY OUTPUTS:
- To handle and manage daily work and operations related to Non-marine claims, plus corporate motor claims as assigned at Hanoi Head Office and those exceeding the authority limit of Ho Chi Minh City Office.
- Other assignment as possible required by Claims Director or General Director;
- To comply with the guidelines of the Claims Manual and to deal with compliance and Internal Audit issues raised by both external and internal parties.
- To set appropriate reserves within the authorized limit and report them to Senior Manager and Director as required;
- To follow up outstanding claims information and documents and negotiate with claimants for settling of the claims, with focus on larger claims as assigned;
- To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service;
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
- To offer and support Marketing colleagues in organizing training courses to the clients or our sales agents as required;
- To assist the Managers in preparing reports, statistics and update the Non-marine Claims Operation Manual.
- Contribute to the sales function of the Company:
- Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
- Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
- Keep abreast of development in all classes of insurance in the market in order to identify trends and to formulate and propose plans to safeguard the Company’s competitive position;
- Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
- Support in effective reporting of large and tough claims to Board of Directors and MSIG Holdings Asia;
- Support motor claims, especially under corporate accounts;
- In-house survey work;
- To execute other office tasks as required by the Company.
RELATIONSHIPS:
- Intermediaries
- MSIG Vietnam staff and peers
- Industry peers / Reinsurers
- Lawyers
DECISION MAKING AUTHORITY:
- To understand and act within the delegated authority.
KEY PERFORMANCE INDICATORS:
- Customer Satisfaction
- Recoveries obtained
- Adequate loss reserved
- Incurred claims ratio
- Claims processing turnaround time
QUALIFICATIONS:
- Engineer in technical field (i.e. Mechanics, Electricity or Constructions) is preferred;
- Good command of English;
SKILLS/KNOWLEDGE:
- Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.
- Analytical and synthetically ability.
- Have management skills including human management skills, deploy jobs as plan.
QUALIFICATIONS:
·
Engineer in technical field (i.e. Mechanics, Electricity or
Constructions) is preferred;
·
Good command of English;
SKILLS/KNOWLEDGE:
·
Effective
inter-personal exchange skills is required to create and expand partnership
with internal and external customers as well as to influence the way the
business partners think, feel or behave.
·
Analytical
and synthetically ability.
·
Have
management skills including human management skills, deploy jobs as plan.
EXPERIENCE:
-
Fresh
staff/ newly graduated staff is acceptable.
- Fresh staff/ newly graduated staff is acceptable.
COMPETENCIES:
- Applying Technical Knowledge
- Being Ethical & Compliant
- Collaborative Relationships
- Communicating with Impact
- Customer Focus
- Developing Self, Direct Reports & Others
- Driving Results
- Managing Execution
- Problem Solving